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Tell Us What You Need

DIVERSITY MANAGEMENT - CULTURAL COMPETENCY
ORGANIZATIONAL TRAINING NEEDS SURVEY

Many employers have done an excellent job when addressing complex and, at times, sensitive issues pertaining to Diversity Management and Cultural Competency. Successful training requires proper planning.  

Please answer the following questions for the purpose of identifying the specific needs of your organization.  Your response will allow us to provide you with relevant, strategic and useful tools to effectively address cultural-related issues in your work place. 

Check the appropriate boxes and, if pertinent, write down additional responses.  After reviewing questions one through six, you may determine that training is not what is needed.  If so, please identify, under item number seven, the approach you would like to use. Thank you.

Organizational Needs

Name
Title
Organization
Phone
E-Mail

1.       Why do we want to offer training?  Some of the reasons may be:
a.       The need to comply with Federal and State Civil Rights Laws,       regulations and Guidelines	Yes No
b.       An interest in developing general awareness regarding        employment and customer/client issues (education driven).	Yes No
c.      Desire/Need to educate individuals about culture-specific issues       affecting communications with targeted groups (cultural    competency driven).	Yes No
d.       Need to provide managers/supervisors with specific tools and    strategies necessary to effectively manage a multicultural workforce    (performance driven)	Yes No
e.       Desire/Need to resolve internal conflicts among individuals     of different backgrounds (conflict resolution driven).	Yes No
f.        Other (please explain):

2.       What results do you expect after we conduct the training program(s)?
a.    Knowledge and skills related to the laws, policies and procedures.	Yes No
b.       Application of the laws and regulations in employment practices and client service.	Yes No
c.       Problem solving and conflict resolution skills when dealing with situations involving differences among employees or with clients.	Yes No
d.       Knowledge of variables involved in effectively interviewing, hiring, training and managing a multicultural workforce	Yes No
f.     Other (please explain):

3.   What types of evaluation tools should we use?  The evaluation of the results whether one was successful in imparting knowledge and information that can be used later by employees.
a.       Prepost test to measure new knowledge	Yes No
b.       Behavioral performance standards to be used in evaluating employees’   performance at a set period of time after the training.	Yes No
c.       Prepost team climate surveys.	Yes No
d.       Focus/discussion groups to meet on an ongoing basis to discuss     implementation efforts.	Yes No

4.      Please respond in detail to questions 4, 5 and 6  below:
a.      Are the participants managers or supervisors and/or employees
b.      Are the participants going to be grouped by discipline, level of               responsibility, direct customer contact?
c.      How are the management presence and their commitment going to be                reflected in the program and its delivery?

5.   What format will be preferable to you, i.e., short two-hour        modules, half-day sessions, one-day programs, management       and/or employee retreats?

6.   Please provide the following background/historical information:
a.      Has there been similar training before?  What were the results?
b.      Are there issues critical to the organization today?  If so, please                explain
c.      Are there specific organizational objectives that can be accomplished               and/or complimented by this training?  If so, please explain.

7.   Based on evaluation questions 1-6, do you believe activities, other than   training, that might be more appropriate to addressing issues/concerns in your work unit?  If so, which approach would you like to use?
a.       Individual counseling with an employee.	Yes No
b.       Technical assistance for the supervisor.	Yes No
c.    Review of prevalent practices and procedures.	Yes No
d.       Group meeting/dialogue about issues or concerns.	Yes No
e.   Other (please explain).

Please submit the completed form.  Thank you.