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Tell Us What You Need

DIVERSITY MANAGEMENT - CULTURAL COMPETENCY
ORGANIZATIONAL TRAINING NEEDS SURVEY

Many employers have done an excellent job when addressing complex and, at times, sensitive issues pertaining to Diversity Management and Cultural Competency. Successful training requires proper planning.  

Please answer the following questions for the purpose of identifying the specific needs of your organization.  Your response will allow us to provide you with relevant, strategic and useful tools to effectively address cultural-related issues in your work place. 

Check the appropriate boxes and, if pertinent, write down additional responses.  After reviewing questions one through six, you may determine that training is not what is needed.  If so, please identify, under item number seven, the approach you would like to use. Thank you.

Organizational Needs

Name
Title
Organization
Phone
E-Mail

1.       Why do we want to offer training?  Some of the reasons may be:
a.       An interest in developing general awareness regarding employment and customer/client issues (education driven).	Yes No
b.       Desire/Need to resolve internal conflicts among individuals of different backgrounds (conflict resolution driven).	Yes No
c.       Desire/Need to educate individuals about culture-specific issues affecting communications (communications driven).	Yes No
d.       Need to provide managers/supervisors with specific tools and strategies necessary to effectively manage a multicultural workforce (performance driven).	Yes No
e.   Other (please explain):

2.       What results do you expect after we conduct the training program(s)?
a.    Knowledge and skills related to the laws, policies and procedures.	Yes No
b.       Application of the laws and regulations in employment practices and client service.	Yes No
c.       Problem solving and conflict resolution skills when dealing with situations involving differences among employees or with clients.	Yes No
d.       Knowledge of variables involved in effectively interviewing, hiring, training and managing a multicultural workforce	Yes No
f.     Other (please explain):

3.   What types of evaluation tools should we use?  The evaluation of the results whether one was successful in imparting knowledge and information that can be used later by employees.
a.       Prepost test to measure new knowledge	Yes No
b.       Behavioral performance standards to be used in evaluating employees’   performance at a set period of time after the training.	Yes No
c.       Prepost team climate surveys.	Yes No
d.       Focus/discussion groups to meet on an ongoing basis to discuss     implementation efforts.	Yes No

Please respond in detail to questions 4, 5 and 6  below:
4.       What is the participants’ group(s) composition?  This information will allow for appropriate tailoring of the content.
a.      Are the participants managers or supervisors and/or employees
b.      Are the participants going to be grouped by discipline, level of               responsibility, direct customer contact?
c.      How are the management presence and their commitment going to                be reflected in the program and its delivery?

5.   What format will be preferable to you, i.e., short two-hour        modules, half-day sessions, one-day programs, management       and/or employee retreats?

6.   Please provide the following background/historical information:
a.      Has there been similar training before?  What were the results?
b.      Are there issues critical to the organization today?  If so, please                explain.
c.      Are there specific organizational objectives that can be accomplished               and/or complimented by this training?  If so, please explain.

7.   Based on evaluation questions 1-6, do you believe there are more activities, other than training, that might be more appropriate to addressing issues/concerns in your work unit?  If so, which approach would you like to use?
a.       Individual counseling with the employee.	Yes No
b.       Technical assistance for the supervisor.	Yes No
c.    Review of prevalent practices and procedures.	Yes No
d.       Group meeting/dialogue about issues/concerns.	Yes No
e.   Other (please explain).

Please submit the completed form.  Thank you.